CLINISUPPLIES CASE STUDY
50%
ORDER PROCESS TIME REDUCTION
99.9%
INCREASED ORDER ACCURACY
30%
LABOUR REALLOCATION
KEY CLIENT INFORMATION:
INDUSTRY
HEALTH CARE
PRODUCTS
DESIGN & DISTRIBUTION OF MEDICAL DEVICES
LOCATIONS
UK-BASED
EXECUTIVE SUMMARY
Clinisupplies, a leading UK-based medical supplies manufacturer, recognised the need to modernise its warehouse operations to enhance efficiency, improve order accuracy, and meet growing demand.
To achieve this, they partnered with Caja Robotics and Milestone Projects to implement a cutting-edge Goods-to-Person Automated Guided Vehicle (AGV) system.
This strategic automation initiative resulted in substantial gains, including streamlined workflows, optimised labour allocation, and enhanced scalability. Delivered on time and within budget, the success of this project has laid the foundation for ongoing innovations and continued collaboration.
INTRODUCTION
Company Overview
Established in 2000, Clinisupplies specialises in manufacturing and supplying medical products designed to manage acute and chronic conditions, with a particular focus on bladder and bowel care.
With a commitment to improving patients’ quality of life, their products are distributed across hospitals, pharmacies, and healthcare providers throughout the UK.
Key Stakeholders:
PROBLEM STATEMENT
The medical supplies industry demands high standards of efficiency and accuracy in order fulfilment to meet critical healthcare needs.
As demand grows and expectations for rapid delivery increase, adopting automation technologies has become essential companies like Clinisupplies for maintaining competitiveness, ensuring regulatory compliance, and improving supply chain resilience.
As part of our Build-Out process, we collaborated closely with Clinisupplies to identify key operational bottlenecks and develop a structured approach to automation.
Our assessment highlighted the following challenges:
BUSINESS IMPACT
Without addressing these challenges, Clinisupplies risked delays in order fulfilment, increased operational costs, and potential declines in customer satisfaction. A scalable, technology-driven approach was necessary to sustain growth while maintaining service excellence.
Recognising the need for a strategic transformation, Clinisupplies engaged Milestone Projects to ensure a smooth and effective automation rollout. Leveraging our Build-Out services, we provided expertise in infrastructure preparation, system integration, and workforce enablement, laying the groundwork for a future-proof logistics operation.
IMPLEMENTATION PROCESS
To overcome these challenges, Clinisupplies partnered with Caja Robotics to implement a Goods-to-Person AGV system and engaged Milestone Projects to prepare the warehouse infrastructure for seamless automation.
The solution included:
CHALLENGES & SOLUTIONS
Challenges:
Infrastructure Limitations
The existing warehouse floor required modifications to support AGV operations.
System Integration
Ensuring seamless communication between the AGV system and existing WMS.
Change Management
Transitioning staff to new automated processes.
Solutions:
Floor Assessments & Enhancements
Milestone Projects conducted thorough floor assessments and implemented necessary enhancements to meet AGV specifications.
Custom Integration Protocols
Collaborated with IT teams to develop tailored integration solutions, enabling real-time data exchange and seamless operations.
Training & Support
Implemented comprehensive training programmes and provided ongoing support to facilitate staff adaptation and operational confidence.
KEY PROJECT ACHIEVEMENTS
CLIENT TESTIMONIAL
We’re delighted to be partnering with Caja Robotics and are proud of the way this project combines investment in our two most valuable resources, people and technology, to help us create the perfect balance between intelligent adaptability and operational efficiency. This represents one step among many in the evolution of our approach, as we continue to make a real difference to our customers’ lives and to the wider health system each and every day.
KEY LEARNINGS & RECOMMENDATIONS
CONCLUSION
The successful implementation of the AGV system has transformed Clinisupplies’ warehouse operations, leading to significant improvements in efficiency, accuracy, and scalability. The project was delivered on time and within budget, demonstrating the effectiveness of the collaboration between Clinisupplies, Caja Robotics, and Milestone Projects.
This success has paved the way for ongoing projects, reinforcing Clinisupplies’ commitment to operational excellence and customer satisfaction.
If you’re looking for an automation solution for your warehouse, or you’re just looking for ways to improve efficiency in your material handling operations, you can see more of our case studies here, or you can get in touch with us with any questions about this project or our services.